Artificial intelligence has officially crossed from buzzword to business imperative. Across the Fortune 1000, AI is reshaping how organizations manage knowledge, drive innovation, and make decisions with speed and confidence. Nowhere is this transformation more evident than in knowledge management (KM), where generative AI is reducing time-to-insight, boosting research reuse, and making strategic content instantly actionable.
Disconnected systems, duplicate research, and fragmented access to insights cost enterprises millions in lost productivity, delayed decisions, and missed opportunities. Traditional knowledge management platforms were built to store information—not to surface strategic insights or drive timely action. In today’s dynamic environment, storing knowledge isn’t...
The pharmaceutical industry faces a paradox: more data and opportunity than ever before, yet more pressure to innovate quickly, reduce costs, and beat the competition. In a heavily regulated, research-intensive environment, innovation is often slowed by inefficiencies, duplicate work, and siloed knowledge. The solution isn’t just more information; it’s...
The concept of “knowledge management” (KM) has been around since the 1980s; it refers to the process of creating, storing, using, and sharing knowledge within an organization. KM is now well accepted as a vital business capability, because, as IBM puts it, “When knowledge is not easily accessible within an organization, it can be incredibly costly to a...
There’s an old saying: To a hammer, every problem looks like a nail. A lot of organizations have Microsoft SharePoint as the knowledge management (KM) “hammer” in their toolkit – and many are wielding it inappropriately, doing considerable damage in the process. Don’t take our word for it. When industry research firm IDC* interviewed scores of companies...
Once upon a time, to use a search engine effectively, you had to know how to construct a Boolean search query. And back in the late 1990s and early 2000s, many people did – not just corporate information managers and librarians, but rank-and-file professionals. Boolean (named for George Boole, a 19 th century English mathematician) lets you use special...
BOSTON, MA , Aug. 9, 2022 – Northern Light ® ( www.northernlight.com ), a provider of knowledge management platforms for competitive intelligence and market research insights, today announced it has been awarded a U.S. patent for automated generation of a company performance index created by automated analysis of publicly available information. For example,...
Not every athlete will be a superstar. Not every musician will be a featured soloist at Carnegie Hall. And not every company that deploys a knowledge management (KM) system will optimize it and reap the full benefits from their implementation. Those that do, however, have a lot to gain, according to a recent study* by IDC. IDC reported that intelligent...
If there’s one thing that everyone should agree on regarding knowledge management (KM), it’s that KM is not a standalone function. To be truly valuable, KM systems must be integrated into and optimized for key strategic and operational business processes. Beyond that, unanimous agreement about knowledge management may be hard to come by. However, according...
Northern Light offers a knowledge management perspective on Accenture’s call to “democratize technology” Recently, Accenture* identified five technology-related trends associated with propelling federal agencies forward, and making them more effective and successful. Accenture labeled one of its trends, “I, Technologist,” which addressed the democratization...
It is challenging at best to document the ROI of a knowledge management (KM) system for market and competitive intelligence. Former Forrester analyst Cinny Little, speaking at a Northern Light online customer summit last fall, told attendees that since competitive intelligence professionals enable business decisions, rather than the results of the...
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